How to tell WebTrends about a bug or a change you’d like
This tip isn’t for getting help or support. It’s for something more important — giving feedback to WebTrends that will improve the whole WebTrends universe. We hope.
From the Admin screen:
Customer Center > Contact Us > Submit Product Feedback
If you’re reporting a bug, give enough detail so they can reproduce it. Include what DID happen as well as what SHOULD happen. A good format for reproduceability is “Do this, then this, then this. It shows such-and-such. It should show such-and-such.”
If you’re requesting a change or feature, explain why you think it’s important. Given an example of a “use case” if you can.
Trust us — the Insiders in Portland really pay attention to what flows into WebTrends from this screen. Submissions get triaged as well as generally circulated among smart people. You’ll rarely hear back, but have some faith that your input is being seen.
1 comment
That page is gone! I guess they don’t want feedback any more.
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