Comments on: Fun with the Visitor History File http://www.webtrendsoutsider.com/2008/fun-with-the-visitor-history-file/ Tips, tricks, and pokes, just WebTrends Analytics Sun, 02 May 2010 18:36:06 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: rocky http://www.webtrendsoutsider.com/2008/fun-with-the-visitor-history-file/comment-page-1/#comment-230 rocky Mon, 07 Jul 2008 06:43:26 +0000 http://www.webtrendsoutsider.com/?p=28#comment-230 Comment by "Tom B" ACCIDENTALLY deleted. Sorry sorry sorry! Comment by “Tom B” ACCIDENTALLY deleted. Sorry sorry sorry!

]]> By: Engaging Analytics with Michael C. Cook » Blog Archive » Using the Visitor History Table http://www.webtrendsoutsider.com/2008/fun-with-the-visitor-history-file/comment-page-1/#comment-22 Engaging Analytics with Michael C. Cook » Blog Archive » Using the Visitor History Table Fri, 30 May 2008 16:07:30 +0000 http://www.webtrendsoutsider.com/?p=28#comment-22 [...] “Boris” has posted a really neat exploration of the Visitor History file on the blog WebTrends Outsider. Check it out. [...] [...] “Boris” has posted a really neat exploration of the Visitor History file on the blog WebTrends Outsider. Check it out. [...]

]]> By: Michael Cook http://www.webtrendsoutsider.com/2008/fun-with-the-visitor-history-file/comment-page-1/#comment-21 Michael Cook Fri, 30 May 2008 15:57:10 +0000 http://www.webtrendsoutsider.com/?p=28#comment-21 Great post. One clarification one of our awesome Lead Technical Support Engineer noted: the export is not saved automatically unless you check the box in Visitor history that states “Export Visitor history Database (as .csv file). You then have the option of daily, weekly, or monthly exports. Michael C. Cook WebTrends Client Service Sale Team Lead Great post. One clarification one of our awesome Lead Technical Support Engineer noted: the export is not saved automatically unless you check the box in Visitor history that states “Export Visitor history Database (as .csv file). You then have the option of daily, weekly, or monthly exports.

Michael C. Cook
WebTrends Client Service Sale Team Lead

]]> By: MitchellT http://www.webtrendsoutsider.com/2008/fun-with-the-visitor-history-file/comment-page-1/#comment-18 MitchellT Fri, 30 May 2008 12:03:21 +0000 http://www.webtrendsoutsider.com/?p=28#comment-18 I have not yet directly manipulated raw visitor history data. And it might be a teeny bit off-topic from this exact subject of visitor history, but I found that using custom reports to study visitor behavior it was most interesting to study the customers who added to cart and attempted checkout one or more times, but didn't finish. More so than studying the ones that did complete checkout! What I found was that these non-converting customers were experiencing site errors/bugs and seeing confusing links which distracted them or blocked them from completing checkout. By focusing on this group of customers, I was able to make changes that had a significant impact on conversion and made the site easier to use. I have not yet directly manipulated raw visitor history data. And it might be a teeny bit off-topic from this exact subject of visitor history, but I found that using custom reports to study visitor behavior it was most interesting to study the customers who added to cart and attempted checkout one or more times, but didn’t finish. More so than studying the ones that did complete checkout! What I found was that these non-converting customers were experiencing site errors/bugs and seeing confusing links which distracted them or blocked them from completing checkout. By focusing on this group of customers, I was able to make changes that had a significant impact on conversion and made the site easier to use.

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