Comments on: Cool custom report: How visitors refine their on-site searches

By: rocky

rocky — Tue, 11 Nov 2008 13:34:50 +0000

Cool. We look forward to more comments and q’s from you. The forum will solve your problem, high probability!

By: Sheen

Sheen — Mon, 10 Nov 2008 19:05:11 +0000

Hi Rocky,
Thanks for your response. I checked with all the combination which include space or blank and checked it thro’ Firebug for parameter value WT.oss we are getting but i haven’t found that null figure anywhere. And interestingly i am getting product sales/revenue from that term.

The search tool on the other hand showed null value when there is no results for the requested search terms.
I am going to address this in webTrends forum as you suggested.
Keep posting your detalied oriented technical posts of WebTrends.!! I love to read all of your reports. Though i have some queries that i want to confirm and i’ll comment on the related posts if you don’t mind.

By: rocky

rocky — Sun, 09 Nov 2008 17:46:42 +0000

Sheen – My first guess would be that it’s an empty search. Does that fit? Is it possible to enter a blank search? If so, “null” could be how your page or search engine is coded to respond to that, sending SDC a parameter of “WT.oss=null”. On the other hand, if you are seeing the word “None” (rather than “null”) it could be related to visits or pages where WT.oss was not present at all, i.e. a statistic on instances of pages being something other than a search results page.

Since you said “null” instead of “none,” my bet is on an empty search.

Your search tool probably won’t use the same vocabulary as your page coding, so I’m not surprised the search tool doesn’t report on the term “null.”

That’s my best guess. If I’m wrong, this would be a really good topic to put before the general user population over at the WebTrends User Forum, at http://forums.webtrends.com. A great resource.

By: Sheen

Sheen — Sat, 08 Nov 2008 06:53:06 +0000

This is very informative post. I read all your 3 posts on onsite search. We implemented Onsite search terms on our website. But we are getting problem like we are not able to address one mystery. We configure our webtrends report to get Found and not found terms. But we are getting one “null” value as top search term. We investigate a lot but not able to find the solution. Though checked different combinations of search terms and checked the related webtrends tags that are firing along with those searches but still not able to find that null value mystery. Checked some log files from search tool but no clue for that? Do you have any idea for this.